RETURNS
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at Info@HouseofSwaSha.com. Please note that returns will need to be sent to the following address:
House of SwaSha Private Limited,
E-1201, Aparna Towers,
Hanuman Nagar, Kondapur,
Hyderabad, TS, 500084, India
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not India, shipping your goods may take longer than expected.
You can always contact us for any return questions at Info@HouseofSwaSha.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on used items, damaged items, sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
As mentioned above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days minus the shipping costs for the return. .
Please remember it can take some time for your bank or credit card company to
process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at Info@HouseofSwaSha.com.